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The ITSM Dilemma - 03 October 2012
One of the debates going on close to ours and our customers? hearts is whether ITIL has any relevance in the cloud-ITaaS infrastructure. To read the full entry, or make a comment, click here
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Transformed ITSM = managed service - 11 October 2012
How does ITSM become IT transformation? I've been having these discussions with colleagues, includingTristan Boot, itSMFnz PresidentTo read the full entry, or make a comment, click here
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Pt3 - 12 practices for ITSM - 15 October 2012
Final part of Senior ITSM Consultant Dave Hayes' thought provoking piece on the 12 practices that improve ITSM fast.To read the full entry, or make a comment, click here
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Disaster recovery & the cloud pt1 - 23 October 2012
Disaster Recovery? it?s one of those words that conjures up all sorts of emotional responses; from ?we don?t need that? through, ?I want it, but cannot afford it?, to ?how could I afford NOT to have...
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SaaS Service desk - Forrester - 31 October 2012
We?re talking about getting business satisfaction with IT service. And what that really means, which might be not what you think ? well it isn't quite what I thought.To read the full entry, or make a...
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Cloud service desk sets pace for ITSM - 14 November 2012
ViFX sets the pace with new ITSM software initiative for aligning business & IT, based on SaaS deployment. To read the full entry, or make a comment, click here
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World leading service management system hosted in NZ - 16 November 2012
Managing Director Geoff Olliff announced the availability of an NZ-hosted ITSM system using Cherwell To read the full entry, or make a comment, click here
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Cherwell receives funding boost - 30 November 2012
ViFX ITSM software partner Cherwell has announced a boost in funding. What does that mean for customers in NZ?To read the full entry, or make a comment, click here
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Cherwell for health business requests - 11 December 2012
We're always pleased to hear of organisations whose business users have adopted an ITSM process tool, buoyed by IT's success.To read the full entry, or make a comment, click here
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Back to basics works for ITSM - 14 December 2012
I'm impressed with the quality of Cherwell's blog. It's like good ol' home cooking that takes care of the basics.To read the full entry, or make a comment, click here
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Why some service sucks - 31 January 2013
Why, oh why is it still so hard to get good service? A fresh story from Marc Fey and our partners Cherwell Software triggered me to capture the thoughts I have had simmering about customer service.To...
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Metrics are the new ITIL - 07 February 2013
Let me set out the ITSM metric drivers of what is going to be a game-change for ? well just about everyone.To read the full entry, or make a comment, click here
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VSphere. New Year's resolution? - 08 February 2013
As thoughts turn to all we want to achieve this year, it often begins with an upgrade of core VMware infrastructureTo read the full entry, or make a comment, click here
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The new IT for ITSM - 20 February 2013
Cherwell gives the ITSM sector a few helpful clues to how the "new IT" is going to look for service managementTo read the full entry, or make a comment, click here
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ITSM & the new IT - 26 February 2013
I'm still seeing a lot of discussion on whether ITIL is relevant in the cloudTo read the full entry, or make a comment, click here
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Roadmap thinking for EUC - 04 March 2013
I have been thinking again on the topic of, ?what learnings can we take from the successful methods we have used to establish virtual infrastructure roadmap thinking. To read the full entry, or make a...
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Convergence delivers software defined storage - 18 March 2013
Anyone following the sector, will have noticed the emergence and innovation of the nascent converged infrastructure category over the last 12 months.To read the full entry, or make a comment, click here
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Steam engine ITSM or a bullet train? - 21 March 2013
Choose a vision: new IT or a Hybrid-legacy. I?m seeing a simple trend ? IT Ops knows their service management needs a game lift and they also know that for a customer-responsive metrics-driven...
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Best practise for your management cluster - 05 April 2013
We are often asked about good and best practises. In fact, it is at the core of many of our offerings, including the Independent Peer ReviewTo read the full entry, or make a comment, click here
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When one word says so much - 18 April 2013
Value. That one word carries many implications today, and one of those that is big for me right now ... To read the full entry, or make a comment, click here
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