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Cherwell for health business requests - 11 December 2012
We're always pleased to hear of organisations whose business users have adopted an ITSM process tool, buoyed by IT's success.To read the full entry, or make a comment, click here
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Back to basics works for ITSM - 14 December 2012
I'm impressed with the quality of Cherwell's blog. It's like good ol' home cooking that takes care of the basics.To read the full entry, or make a comment, click here
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Why some service sucks - 31 January 2013
Why, oh why is it still so hard to get good service? A fresh story from Marc Fey and our partners Cherwell Software triggered me to capture the thoughts I have had simmering about customer service.To...
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Metrics are the new ITIL - 07 February 2013
Let me set out the ITSM metric drivers of what is going to be a game-change for ? well just about everyone.To read the full entry, or make a comment, click here
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VSphere. New Year's resolution? - 08 February 2013
As thoughts turn to all we want to achieve this year, it often begins with an upgrade of core VMware infrastructureTo read the full entry, or make a comment, click here
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The new IT for ITSM - 20 February 2013
Cherwell gives the ITSM sector a few helpful clues to how the "new IT" is going to look for service managementTo read the full entry, or make a comment, click here
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ITSM & the new IT - 26 February 2013
I'm still seeing a lot of discussion on whether ITIL is relevant in the cloudTo read the full entry, or make a comment, click here
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Roadmap thinking for EUC - 04 March 2013
I have been thinking again on the topic of, ?what learnings can we take from the successful methods we have used to establish virtual infrastructure roadmap thinking. To read the full entry, or make a...
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Convergence delivers software defined storage - 18 March 2013
Anyone following the sector, will have noticed the emergence and innovation of the nascent converged infrastructure category over the last 12 months.To read the full entry, or make a comment, click here
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Steam engine ITSM or a bullet train? - 21 March 2013
Choose a vision: new IT or a Hybrid-legacy. I?m seeing a simple trend ? IT Ops knows their service management needs a game lift and they also know that for a customer-responsive metrics-driven...
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Best practise for your management cluster - 05 April 2013
We are often asked about good and best practises. In fact, it is at the core of many of our offerings, including the Independent Peer ReviewTo read the full entry, or make a comment, click here
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When one word says so much - 18 April 2013
Value. That one word carries many implications today, and one of those that is big for me right now ... To read the full entry, or make a comment, click here
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In a word, community - 23 April 2013
Value. That one word carries many implications today, and one of those that is big for me right now is, how we deliver more value to the business and handle (or hide) the complexities we're managing.To...
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See no evil - 26 April 2013
See no evil, hear no evil , speak no evil could yet become synonymous with the software defined datacenters as it pertains to networking. To read the full entry, or make a comment, click here
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ITIL - Its as relevant as ever - 29 April 2013
To get good IT service management, the ITIL framework works - it's just common sense.To read the full entry, or make a comment, click here
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Cloud strategy recommendations - 13 May 2013
Organisations require a strategy - a clear statement of direction and intent - before they can establish a roadmap of cloud adoptionTo read the full entry, or make a comment, click here
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The Seven Principles of Software Defined Storage - 10 June 2013
We've just ran events in Auckland around Converged Infrastructure and VDI involving our partners Nutanix and VMwareTo read the full entry, or make a comment, click here
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Are you ready? - 21 June 2013
People, get ready for change is the thought that has prompted me to put together this blog. To read the full entry, or make a comment, click here
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Anytime anywhere support ? collaborate or die - 17 July 2013
Work is no longer a place. The boundaries between work and personal time are blurred, at the same time the technology we once thought of as personal is evolving rapidly to enable work activitiesTo read...
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ViFX supports regional launch of hot storage vendor Actifio - 08 August 2013
Internationally hot storage vendor Actifio, was supported by ViFX at their Australasian launch event in SydneyTo read the full entry, or make a comment, click here
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vBCA service - 20 August 2013
Major enterprise applications realise the benefits of virtualisationTo read the full entry, or make a comment, click here
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Race to the bottom of the world - 27 August 2013
Pat Gelsinger delivered the opening keynote on Monday morning to a hall packed full of the party faithful To read the full entry, or make a comment, click here
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Dispatches from VMworld Day One - 28 August 2013
There was a really good session on the ins and outs of space reclamation in vSphere. To read the full entry, or make a comment, click here
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Is there anything new under the sun? - 06 September 2013
Recently we were asked "what is the value of Software Defined Storage, and is it just old stuff with a new name?"To read the full entry, or make a comment, click here
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ViFX appoints Andrew Fox as new CEO - 04 December 2013
ViFX announced the appointment of IBM Global Technology Services lead Andrew Fox as their first Chief Executive Officer effective February 2014.To read the full entry, or make a comment, click here
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PaaS - Are we there yet? - 09 December 2013
As far as cloud technology goes, PaaS has been slower to get visible traction, mostly because its focus is custom application developmentTo read the full entry, or make a comment, click here
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The art of cloud - 16 December 2013
Not unlike the forthcoming weather outside, clouds of the IT services variety are also gathering ominously. To read the full entry, or make a comment, click here
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How to jump onto a fast moving train - 10 June 2014
Inherent to the nature of cloud technologies, are that advances are borne from experimentation.To read the full entry, or make a comment, click here
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Virtual SAN and the rise of distributed storage - 21 July 2014
Over the last six months we have been hearing a lot about VMware?s Virtual SAN solution, and how it will shake up the industry by providing the first true Software Defined Storage platform.To read the...
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The charge of the cloud brigade - 04 August 2014
Last week Adam Dodds, New Zealand's IDC Research Manager published an interesting note highlighting the ongoing uptake of cloud services. While the growth highlighted will not be news to industry...
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Testing the hyper-convergence waters - 20 August 2014
By virtualising and integrating all compute and storage into one system, IT managers can say goodbye to misaligned refresh cycles, over-provisioned storage and ever-increasing complexity.To read the...
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EVO:RAIL - The fast track to infrastructure excellence - 10 September 2014
We?re definitely glad not to have missed an action-packed VMworld conference in San Francisco that saw VMware?s major announcement of EVO:RAIL. To read the full entry, or make a comment, click here
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Why you need to unlearn everything about IT infrastructure - 17 September 2014
With the evolution of massive scale public cloud services, the way we manage IT infrastructure is changing and the IT infrastructure employee needs to change with it.To read the full entry, or make a...
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Bash bug patching - 30 September 2014
Tech and regular media channels are awash with news of the Bash Bug (or Shellshock as it is otherwise known) and how it could be even more serious than the Heartbleed Bug seen earlier this year.To read...
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25 critical questions for your cloud provider - 07 October 2014
It seems the industry is embracing the term ?cloud? and all manner of companies are now wanting to be seen to offer cloud services. But what does that actually mean and how can you, as a customer,...
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How to plan the ultimate CommVault upgrade - 14 October 2014
How to plan your path to success with your CommVault v10 upgradeTo read the full entry, or make a comment, click here
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Decoupling performance from capacity - 21 October 2014
Decoupling storage performance from storage capacity is an interesting concept that has gained extra attention in recent times.To read the full entry, or make a comment, click here
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What does cloud computing really mean? - 06 November 2014
When we talk about Cloud Computing it's important that we try to work from a common understanding of what Cloud is and what the terms mean.To read the full entry, or make a comment, click here
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CommVault - not just a backup product - 12 November 2014
Why is it that most companies simply order the same item from the CommVault menu? Whatever the reason, in my experience the majority of customers stick with what they are used to and do not appear to...
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Top tips for easy evaluation of new technologies - 19 November 2014
Discover how your approach to product evaluation can be streamlined to make the best use of your time and resources.To read the full entry, or make a comment, click here
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IaaS, not As-is - 05 December 2014
Find out how reviewing and right-sizing your IaaS resources, you're able to find significant cost savings and truly realise the benefits of moving to a cloud service.To read the full entry, or make a...
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The rise of IT as a service broker - 18 December 2014
With the Service Brokering Capability, IT becomes the central point of control, provision, self-service and integration for all IT services regardless of whether they are sourced internally or...
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2015 open season - 21 January 2015
The rise of open source in the enterprise has largely been a stealthy affair. If you were to say 4-5 years ago that open source would dominate enterprise spend in 2015 you would laugh.To read the full...
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Stop being a slave to your email system - 29 January 2015
Research suggests that more than 60% of business-critical information is stored in email! With that in mind, we thought we'd share CommVault's 7 Steps to Comprehensive Email Management.To read the full...
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How to save even more with right-sourcing - 04 February 2015
Organisations are always looking for ways to trim cost, either just to take money off the bottom line or to be able to afford to do other, more interesting, initiatives that add business value through...
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vSphere 6 - Our key takeaways for you - 11 February 2015
Last week saw the beginning of VMware's 28 Days of February online event, where VMware outlined their strategy for 2015: One Cloud, Any Application. Underpinning this capability is of course the hotly...
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The path to remarkable customer experiences - 18 February 2015
The trouble with Service Providers is just that - they have to provide services! If they do not have a service for your customers, well that is just too bad. But is that really good enough?To read the...
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AMA Case Study - 23 February 2015
Auckland Motorways Alliance was faced with the challenge of having an infrastructure that was nearing the end of its lifecycle, as well as a growing requirement to reduce complexity and drive further...
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The Public Cloud Honeymoon - 04 March 2015
So enough with the Public Cloud Kool-aid. I thought I should share a story of real value a customer received, and offer up some challenges and considerations when moving into Public Cloud.To read the...
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The Story of the Rings of Power - 11 March 2015
During my foray into the world of data analytics and business intelligence some common themes keep cropping up. The ability of business users to interact with data and visualise it has improved...
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